FAQ & Support

Getting started

What does BuyerWise do?

You upload your home inspection PDF and within a few minutes you get a plain-English breakdown of what the report actually found — prioritized by severity, with ballpark repair costs and negotiation talking points. Results are shown on-screen and emailed to you. It’s free.

How long does it take?

Most reports finish in 2–3 minutes from the moment you submit. The results page refreshes automatically, so you can leave it open and wait, or close the tab and check your email.

What kinds of PDFs work?

Both text-based PDFs (the kind most modern inspectors produce) and scanned PDFs (photocopies, phone scans, older reports). Max file size is 50 MB.

If something goes wrong

My results page has been “analyzing” for a long time.

Normal analysis takes 2–3 minutes. If you’re past 10 minutes with no result, something likely hiccuped on our end. We automatically retry stuck reports in the background, so most of the time it will resolve itself within a few more minutes. If it’s been longer than that, email support@buyerwise.appwith your report ID (it’s in the URL on the results page) and we’ll take a look.

The page says “Analysis Failed.”

This usually means our AI couldn’t make sense of the file. Email us your report ID and we’ll either re-run the analysis for you.

I never got my results email.

Check your spam folder first — transactional email sometimes lands there on the first send from a new sender. Your results page (the URL you were taken to after submitting) is always the source of truth; the email is a convenience copy. If you can’t find either, email us with the address you used when you submitted the report.

The upload failed / the site says it couldn’t read my PDF.

A few things to try, in order:

• Make sure the file is a PDF (not a JPG, HEIC, or Word document). If your inspector sent it in another format, use Preview or Print → Save as PDF.
• If it’s a very large file (over ~100 MB), try re-saving with lower-resolution images.
• Try a different browser. We support the latest stable versions of Chrome, Safari, Firefox, and Edge.

If none of that works, email the PDF to support@buyerwise.app and we’ll run it manually.

Cost & limits

How much does it cost?

Free. No account required. Each email address can run up to 3 analyses.

What if my analysis fails or the results aren’t useful?

Email support@buyerwise.app with your report ID and a short description of what went wrong. We’ll re-run the analysis for you.

Privacy & data

What happens to my PDF?

We store it just long enough to run the analysis, then delete it. The extracted analysis results and basic property metadata stay in our database so you can come back to your results page. You can request deletion of your report at any time by emailing us.

Do you share my data with anyone?

Only the service providers we need to run the product (hosting, AI inference, email delivery). We do not sell your data. Full details are in our Privacy Policy.

Is the AI trained on my report?

No. Our AI providers are contractually prohibited from using your data for training.

Using the results

Is this a substitute for a professional inspector or contractor?

No. BuyerWise is an AI-generated summary to help you understand what your inspector already documented and to prep for negotiation. It is not professional advice, and cost estimates are ballpark ranges, not quotes. Always consult licensed professionals for final decisions.

Can I share the results with my agent or a contractor?

Yes — the results page has a “Download PDF” button, or you can just share the results URL. Anyone with the link can view it.

Can I run the same report twice?

Yes — upload it again and submit. If you’re trying to re-open existing results, use the link in your confirmation email.

Still stuck?

Email support@buyerwise.app with as much detail as you can (report ID if you have one, the email you submitted with, and a short description of what went wrong). We read everything and usually reply within a business day.